Customer Services web form
Click here to submit a request to our Customer Service team
Join our Passenger Panel. You'll be able to take part in surveys throughout the year to help improve our services. You will be entered into a prize draw to win high street vouchers worth £50 for each survey that you complete.
Click here for more info
Talk to us on openly on Facebook or send us a private message. We're online from 7am until 7pm Monday-Friday and 9am until 5pm at weekends and bank holidays.
Send us a tweet and we'll get back to you really quickly. Our dedicated team is here for you from 7am until 7pm Monday-Friday and 9am until 5pm at weekends and bank holidays.
Give us a call on 0191 420 5050. We’re open from 7am until 7pm Monday to Friday and 9am until 5pm at weekends and bank holidays.
Talk to us in person at Metrocentre Interchange
Monday to Saturday from 9am - 4.45pm, except Public Holidays
Closed for lunch 1.25pm - 2pm
Go North East and Metrocentre have formed a close partnership to make sure the best public transport information is easily accessible to you. Our modern customer service desk in the Public Transport Interchange gives you access to the most up-to-date travel information, special offers and provides a drop-in personal travel planning service. If you have a key card you can top this up here! Network One Travel Tickets are also available.
Advertise with us
We often have space on the outside and inside of our buses and our advertising partner at ExterionMedia can advise you on what routes and spaces that are available. Contact: Stephanie King - firstname.lastname@example.org or 07854 249 091.